Terms & Conditions
Check-In & Check-Out
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Check-in: 2:00 PM
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Check-out: 12:00 PM
Early check-in and late check-out are subject to availability and may incur additional charges.
Payment Policy
Full prepayment is required at the time of booking.
Unless otherwise stated in the selected rate plan, payments are non-refundable.
Cancellation, Amendment & No-Show Policy
Cancellation and amendment policies may vary depending on the selected rate plan and promotional offer.
Reservations made under a Non-Refundable Rate cannot be cancelled, modified, or refunded once confirmed. In the event of cancellation, no-show, shortened stay, or early departure, the full reservation amount will be charged.
Should you experience urgent circumstances affecting your reservation, please contact our team. While exceptions cannot be guaranteed, we will review each situation individually.
Refunds
Where applicable, approved refunds are typically processed within 14 business days from the date the refund request is submitted to our payment processor or banking partner.
The exact timing of receipt depends on your bank or payment provider and is outside of Munduk Menir Villas' control.
Required Upon Check-In
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Booking confirmation
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Valid passport or government-issued identification
Child Policy
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Children aged 0 to 5 years may share an existing bed at no additional charge.
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Children aged 6 to 7 years are welcome with an extra bed at an additional charge of IDR 350,000 per night.
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Guests aged 8 years and above are considered adults and will be charged at IDR 450,000 per night for an extra bed.
Pet Policy
Pets and animals of any kind are not permitted on the property.
Smoking Policy
Smoking is strictly prohibited inside all rooms and enclosed indoor areas.
Smoking is permitted only on private terraces and designated outdoor areas.
Guests found smoking inside the room may be charged for deep cleaning, deodorizing, damage restoration, and any associated costs resulting from the room being unavailable for future guests.
Damage to Property
Guests are responsible for any loss or damage caused to the villa, furnishings, equipment, or property during their stay.
Munduk Menir Villas reserves the right to charge for repair, replacement, restoration, or any related costs arising from such damage. Outstanding charges may be invoiced to the guest following checkout and are payable upon receipt.
Property Environment
Munduk Menir Villas is nestled within the serene highlands of Munduk, North Bali, surrounded by lush greenery and a natural mountain setting.
As the property is located within a local community, guests may occasionally experience ambient sounds associated with village life, agricultural activities, weather conditions, or other natural elements characteristic of the area.
As part of the tropical highland environment, guests may occasionally encounter insects, geckos, birds, or other naturally occurring aspects of the destination.
Weather conditions in Munduk may vary throughout the year and can include rain, mist, wind, cooler temperatures, and reduced visibility. These natural conditions are part of the destination experience and shall not constitute grounds for refunds, compensation, room relocation, or reservation cancellation.
Location & Accessibility
Munduk Menir Villas is located in the mountainous region of North Bali, approximately 2 to 3 hours from Ngurah Rai International Airport depending on traffic and weather conditions.
Guests acknowledge that travel times, road conditions, weather conditions, and visibility may vary and are beyond the property's control. Such circumstances shall not constitute grounds for refunds, compensation, or cancellation without applicable charges.
Third-Party Services
The property may assist guests with arranging transportation, tours, activities, restaurant reservations, spa treatments, or other third-party services for convenience.
Such services are provided by independent operators.
Munduk Menir Villas shall not be liable for any loss, injury, delay, cancellation, service interruption, damage, or dissatisfaction arising from third-party services.
Complaints
Should any issue arise during your stay, please notify our team immediately so we may assist and resolve the matter as promptly as possible.
Complaints submitted after departure may limit our ability to investigate and address the concern.
Personal Belongings
Guests are responsible for the safekeeping of their personal belongings, valuables, cash, travel documents, and electronic devices during their stay.
Munduk Menir Villas shall not be liable for any loss, theft, or damage to personal belongings unless resulting from proven negligence by the property.
Limitation of Liability
Munduk Menir Villas shall not be liable for interruptions or failures of utilities or services beyond its reasonable control, including but not limited to electricity, water supply, internet connectivity, hot water systems, or swimming pool equipment.
Such circumstances shall not constitute grounds for refunds or rate adjustments.
Force Majeure
Munduk Menir Villas shall not be held liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather conditions, landslides, flooding, earthquakes, volcanic activity, fire, epidemics, pandemics, government actions, travel restrictions, civil disturbances, transportation disruptions, utility failures, or other force majeure events.
In such circumstances, refunds, amendments, credits, or alternative arrangements shall be subject to the applicable booking policy, the selected rate plan, and the property's discretion.
Guests are strongly encouraged to obtain comprehensive travel insurance to cover unforeseen travel disruptions and associated expenses.
Right to Refuse Service
Munduk Menir Villas reserves the right to refuse accommodation, terminate a stay, or request a guest to leave the property without refund if the guest engages in unlawful activities, abusive behavior, excessive disturbance, property damage, or conduct that negatively affects the safety, comfort, or experience of other guests, staff, or the property.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia.
Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of the Republic of Indonesia.